HOW TO GET FAST TIME TO VALUE WHEN AUTOMATING YOUR IT HELP DESK FOR THE NEW NORMAL
According to a McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans
Read moreAccording to a McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans
Read moreBecause of the pandemic, employees are migrating between work from home and work from office, IT budgets are being
Read more79% of digital transformation budgets have grown since the pandemic – 26% of them have grown dramatically. With that
Read moreIn the most recent G2 2021 Contact Center Operations Software Report, UJET has once again been named a Leader
Read moreThe US Contact Center Decision-Makers’ Guide (2021) is the industry’s most comprehensive annual report studying the performance, operations, technology
Read moreIn early 2020 Aberdeen surveyed 405 customer experience (CX) leaders around the world, across different industries, and within companies
Read moreMillennials and Generation Z are influencing and transforming customer service. As digital and mobile natives, they grew up with
Read moreSelf-service has become the preferred approach for customer service and, increasingly, sales, for consumers, regardless of their generation. Companies
Read moreEnterprises need to review and update their digital transformation strategies and plans to incorporate new approaches driven by the
Read moreMobile forms of communication, including devices, apps, and the in-app experience are transforming the way business is done, and
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