Friday, March 5, 2021
Latest:
  • CIO PERSPECTIVE: THE IMPACT OF COVID-19 AND WHAT’S NEXT
  • HOW TO GET FAST TIME TO VALUE WHEN AUTOMATING YOUR IT HELP DESK FOR THE NEW NORMAL
  • EVALUATING THE SERVICENOW VIRTUAL AGENT? WHAT YOU NEED TO KNOW
  • 5 QUESTIONS TO ASK VENDORS TO DETERMINE IF THEIR VIRTUAL AGENTS ARE CONVERSATIONAL
  • UNIFIED CUSTOMER DATA FOR A UNIFIED CUSTOMER EXPERIENCE REPORT
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HOW TO GET FAST TIME TO VALUE WHEN AUTOMATING YOUR IT HELP DESK FOR THE NEW NORMAL

  According to a McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans

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IoT 

EVALUATING THE SERVICENOW VIRTUAL AGENT? WHAT YOU NEED TO KNOW

  Because of the pandemic, employees are migrating between work from home and work from office, IT budgets are being

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IoT 

5 QUESTIONS TO ASK VENDORS TO DETERMINE IF THEIR VIRTUAL AGENTS ARE CONVERSATIONAL

  79% of digital transformation budgets have grown since the pandemic – 26% of them have grown dramatically. With that

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IoT 

G2 2021 WINTER CONTACT CENTER SOFTWARE OPERATIONS REPORT

  In the most recent G2 2021 Contact Center Operations Software Report, UJET has once again been named a Leader

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IoT 

CONTACT BABEL CONTACT CENTER DECISION-MAKERS’ GUIDE

  The US Contact Center Decision-Makers’ Guide (2021) is the industry’s most comprehensive annual report studying the performance, operations, technology

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IoT 

THE ROI OF UNIFIED CUSTOMER DATA

  In early 2020 Aberdeen surveyed 405 customer experience (CX) leaders around the world, across different industries, and within companies

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IoT 

MODERN CX FOR DIGITAL AND MOBILE NATIVES

  Millennials and Generation Z are influencing and transforming customer service. As digital and mobile natives, they grew up with

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IoT 

ZERO-FOOTPRINT CONTACT CENTER: WILL ROBOTS MAKE LIVE AGENTS OBSOLETE?

  Self-service has become the preferred approach for customer service and, increasingly, sales, for consumers, regardless of their generation. Companies

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IoT 

DIGITAL TRANSFORMATION ROADMAP FOR CONTACT CENTERS

  Enterprises need to review and update their digital transformation strategies and plans to incorporate new approaches driven by the

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IoT 

BEYOND DIGITAL – CUSTOMER CARE IN THE MOBILE AGE

  Mobile forms of communication, including devices, apps, and the in-app experience are transforming the way business is done, and

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Recent Posts

  • CIO PERSPECTIVE: THE IMPACT OF COVID-19 AND WHAT’S NEXT

    CIO PERSPECTIVE: THE IMPACT OF COVID-19 AND WHAT’S NEXT

  • HOW TO GET FAST TIME TO VALUE WHEN AUTOMATING YOUR IT HELP DESK FOR THE NEW NORMAL

    HOW TO GET FAST TIME TO VALUE WHEN AUTOMATING YOUR IT HELP DESK FOR THE NEW NORMAL

  • EVALUATING THE SERVICENOW VIRTUAL AGENT? WHAT YOU NEED TO KNOW

    EVALUATING THE SERVICENOW VIRTUAL AGENT? WHAT YOU NEED TO KNOW

  • 5 QUESTIONS TO ASK VENDORS TO DETERMINE IF THEIR VIRTUAL AGENTS ARE CONVERSATIONAL

    5 QUESTIONS TO ASK VENDORS TO DETERMINE IF THEIR VIRTUAL AGENTS ARE CONVERSATIONAL

  • UNIFIED CUSTOMER DATA FOR A UNIFIED CUSTOMER EXPERIENCE REPORT

    UNIFIED CUSTOMER DATA FOR A UNIFIED CUSTOMER EXPERIENCE REPORT

  • G2 2021 WINTER CONTACT CENTER SOFTWARE OPERATIONS REPORT

    G2 2021 WINTER CONTACT CENTER SOFTWARE OPERATIONS REPORT

  • CONTACT BABEL CONTACT CENTER DECISION-MAKERS’ GUIDE

    CONTACT BABEL CONTACT CENTER DECISION-MAKERS’ GUIDE

  • THE ROI OF UNIFIED CUSTOMER DATA

    THE ROI OF UNIFIED CUSTOMER DATA

  • MODERN CX FOR DIGITAL AND MOBILE NATIVES

    MODERN CX FOR DIGITAL AND MOBILE NATIVES

  • ZERO-FOOTPRINT CONTACT CENTER: WILL ROBOTS MAKE LIVE AGENTS OBSOLETE?

    ZERO-FOOTPRINT CONTACT CENTER: WILL ROBOTS MAKE LIVE AGENTS OBSOLETE?

  • DIGITAL TRANSFORMATION ROADMAP FOR CONTACT CENTERS

    DIGITAL TRANSFORMATION ROADMAP FOR CONTACT CENTERS

  • REMOTE WORK: A COMPREHENSIVE GUIDE FOR CONTACT CENTERS

    REMOTE WORK: A COMPREHENSIVE GUIDE FOR CONTACT CENTERS

  • THE ROI AI IN THE CONTACT CENTER

    THE ROI AI IN THE CONTACT CENTER

  • THE EXPANDING WALLETS AND PURCHASING INFLUENCE OF MILLENNIALS AND GEN Z

    THE EXPANDING WALLETS AND PURCHASING INFLUENCE OF MILLENNIALS AND GEN Z

  • CLOUD CONTACT CENTER BUYERS GUIDE: FIVE CRITICAL DIMENSIONS TO ASSESS FOR OPERATIONAL SUCCESS

    CLOUD CONTACT CENTER BUYERS GUIDE: FIVE CRITICAL DIMENSIONS TO ASSESS FOR OPERATIONAL SUCCESS

  • DATA PRIVACY IN PUBLIC CLOUD

    DATA PRIVACY IN PUBLIC CLOUD

  • MULTI-CLOUD DATA SECURITY: CLOUD SECURITY LANDSCAPE

    MULTI-CLOUD DATA SECURITY: CLOUD SECURITY LANDSCAPE

  • HOW TO BUILD WORLD- CLASS CYBERSECURITY CULTURE WITHIN BUDGET

    HOW TO BUILD WORLD- CLASS CYBERSECURITY CULTURE WITHIN BUDGET

  • WHY YOUR SALES TEAM NEEDS CYBERSECURITY TRAINING

    WHY YOUR SALES TEAM NEEDS CYBERSECURITY TRAINING

  • LEADING B2B SERVICE FOR HIGH-VALUE ACCOUNTS

    LEADING B2B SERVICE FOR HIGH-VALUE ACCOUNTS

  • THE PATH TO CX EXCELLENCE FOR B2B SERVICES

    THE PATH TO CX EXCELLENCE FOR B2B SERVICES

  • CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE

    CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE

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