As businesses continue to embrace the cloud, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more. In today’s increasingly “anytime, anywhere” workplace, this is a productivity booster for office employees, remote workers, IT staff, and others who need to stay connected with each other, as well as customers, business partners, and suppliers, regardless of their locations or devices.
The cloud is not only a powerful, flexible, and reliable platform for office productivity applications, but also an equally compelling platform for business communications solutions including phone, fax, voice, short message service (SMS) text, and video conferencing. Add the ability to integrate best-of-breed business communications solutions directly into Office 365, Salesforce, Service Now, and other cloud-based Software as a Service (SaaS) solutions, and the business benefits are huge.
In this book, you learn how your organization can realize the benefits of the cloud with Unified Communications as a Service (UCaaS).