EMPLOYEES DEMAND CONVERSATIONAL AI. ARE YOU READY?

 

EMPLOYEES DEMAND CONVERSATIONAL AI. ARE YOU READY?
EMPLOYEES DEMAND CONVERSATIONAL AI. ARE YOU READY?

The pandemic caused seismic shifts in the workplace that are proving to have a lasting impact. Three trends have emerged as frontrunners that will continue into the near future and beyond:

  • We are moving from work from home to a hybrid workforce,
  • We’re moving from a recession to cost optimization, and
  • The move to conversational platforms to handle service management inquires is rapidly accelerating.

So it’s no surprise that Gartner predicts by 2023, three-quarters of HR service management inquiries will be initiated through conversational platforms. Is now the time to implement a virtual employee assistant (VEA) to automate HR inquiries?

This eBook discusses why employees are demanding conversational AI as we head into a post COVID-19 workforce, and shares data that can help you determine whether you are ready for that. There’s a lot to consider—and it’s not just about choosing the right technology. With only 34% of employees using core HR tools in the past 12 months, how do you leverage change management to ensure adoption of a VEA?

 

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