Because of the pandemic, employees are migrating between work from home and work from office, IT budgets are being decreased by 8% (according to Gartner), and many health experts predict a second wave of COVID in the fall. As a result, employee questions have reached an all-time high—not only for IT, but for HR and Facilities too.
If you are evaluating the ServiceNow virtual agent for employee self-help across your enterprise, this eBook should help. The eBook is divided into two sections:
- 5 questions to ask ServiceNow about their virtual agent
- 5 reasons why ServiceNow customers choose Espressive Barista
The goals for any virtual agent should be: (1) high employee adoption; (2) high ticket deflection; (3) fast time to value; (4) unlimited scalability; and (5) budget reduction. Can the ServiceNow Virtual Agent deliver that? Read this eBook to help you in your evaluation process.