MASTERING DIGITAL CX FOR PROGRESSIVE CONTACT CENTERS

 

MASTERING DIGITAL CX FOR PROGRESSIVE CONTACT CENTERS
MASTERING DIGITAL CX FOR PROGRESSIVE CONTACT CENTERS

Aberdeen reports on the performance benefits seen by progressive contact centers that master digital experience management, including an average 4.5x greater annual increase in customer satisfaction and 4.0x greater growth in buyer spend. Aberdeen also outlines several key building blocks needed to deliver flawless digital experiences

 
 
 
 
 

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