THE ROI OF AI IN MODERN CX PROGRAMS: HAPPY CUSTOMERS, SERVICE EXCELLENCE, AND FINANCIAL SUCCESS

 

THE ROI OF AI IN MODERN CX PROGRAMS: HAPPY CUSTOMERS, SERVICE EXCELLENCE, AND FINANCIAL SUCCESS
THE ROI OF AI IN MODERN CX PROGRAMS: HAPPY CUSTOMERS, SERVICE EXCELLENCE, AND FINANCIAL SUCCESS

Aberdeen surveyed 405 businesses of all sizes, industries, and locations, and the findings revealed that 68% of companies use artificial intelligence (AI) capabilities as of 2020.

This reflects a 28% year-over-year (YoY) increase in adoption of AI capabilities between 2019 and 2020.

Within this report, you’ll discover:

  • Why CX leaders are investing in AI
  • How AI impacts CX results
  • How AI impacts service excellence
  • How AI impacts financial results
  • The key challenges in achieving ROI

Take advantage—access this resource today.

 

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